About Us
Factory-trained technicians dedicated to keeping your ZSK embroidery equipment running at peak performance.
Our Story
ZSK Service Group was founded in 2024 to fill a critical gap in the U.S. embroidery industry: reliable, expert-level service for ZSK embroidery machines. As the authorized technical service partner for ZSK Stickmaschinen, we provide the factory-backed expertise that embroidery businesses need to stay productive.
Based in Dallas–Fort Worth, Texas, we serve customers nationwide—from single-head shops to large-scale multi-head production facilities. Whether it’s an emergency repair, a new machine installation, or a comprehensive maintenance program, our team delivers professional service with the urgency your business demands.
ZSK Stickmaschinen Partnership
ZSK Stickmaschinen GmbH, headquartered in Krefeld, Germany, is one of the world’s leading manufacturers of industrial embroidery machines. With decades of engineering excellence, ZSK machines are trusted by embroidery professionals worldwide for their precision, reliability, and innovation.
As ZSK’s authorized U.S. service partner, our technicians receive direct training at ZSK’s factory in Germany, ensuring we have the deepest knowledge of every machine model, from the Sprint series to the Racer multi-head systems. This partnership means genuine parts, factory-approved procedures, and the full backing of ZSK for every service we provide.
Meet the Team
Mason Prewitt
CEO & Lead Technician
Mason leads ZSK Service Group as CEO while staying hands-on as a lead technician. Factory trained in Krefeld, Germany by ZSK Stickmaschinen, he oversees all operations, client relationships, and technical service delivery across the United States.
Trey Anderson
CTO & Lead Technician
Trey drives the technical direction of ZSK Service Group as CTO and lead technician. Factory trained at ZSK Stickmaschinen in Germany, he leads complex installations, advanced diagnostics, and the development of the systems and tools that power our service operations.
Brandon Hetrick
Certified Technician
Brandon is a certified ZSK technician specializing in on-site service calls, preventive maintenance, and machine repairs. His technical skill and reliability ensure our customers receive expert care on every job.
Ready to Work With Us?
Get in touch to discuss your service needs or submit a request online.
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